FAQ

All children's' safety is paramount so we ask all kids and their parents to read and follow our safety instructions: direct parent supervision is required for all children when they ride and to reinforce all safety messages. Always wear a helmet and protective equipment when riding your EzyRoller.

First the help of an adult is required for assembly: the box contains small parts which before assembly present a potential choking hazard to children under 3.

Make sure that all parts and packaging is kept out of reach of children. Keep finger and body parts away when folding, unfolding and adjusting size; you will also need to keep your fingers and hands away from the wheels when using your EzyRoller!

This includes never and we mean never ever using your EzyRoller near car, traffic, pools or where visibility is impaired. Never use your EzyRoller on slopes, near steps, hills or swimming pools.

Your EzyRoller is designed to be used on flat, clean and dry surfaces where its motion principle is most efficient. The brake is not designed to stop your EzyRoller at high speed; this will cause excessive wear of the wheels that will then need replacing. It can also damage the structural strength of your EzyRoller.

Here is a list of frequently asked questions. If you can't find your answer please feel free to email us at info@ezyroller.com. Please always remember that child's safety is paramount and always supervise kids; NEVER let them use their EzyRoller near car.


Q: How does it move?

A: The EzyRoller like similar toys in its category uses a locomotion principle called cambering motion. It uses a simple left/right movement (in our case created by the legs pushing on the moving front bar) to create an action/reaction very similar to the one used by snakes. If you were to look on the ground at the marks left by an EzyRoller it would look like a sinus curve.

Q: Which surfaces does it work on?

A: EzyRoller will work on most surfaces except grass, sand, gravel or uneven surfaces. It can work on heavy carpets thanks to its high resistance polyurethane wheels.

Q: Does it need a slope to work?

A: No. Its motion principle enables to work on flat sections. It is actually not designed for slopes and we strongly advise NOT to use it on slopes. Also when it is used on slopes, your child will then use the hand brake which can make a flat spot on the wheel and very quickly you'll need to replace the wheels.

Q: From what age can you use an EzyRoller?

A: Children can use it from as young as 2 or 3 for the Mini model. The Classic model is usually for kids from 4 years of age or taller than 3 ft 3". We recommend the Drifter model for kids older than 7 and the Pro for ages over 10.

Q: Is there a weight limit?

A: We recommend a maximum weight of 150 lbs for the classic model. For other models please refer to the documentation that comes with your machine. All machines have been weight tested for safety requirements up to 464 lbs. Since it is a heavy duty toy we prefer to recommend a maximum weight of 150 lbs which we know works.

Q: Where is it made?

A: Initially we were manufacturing in our garage in New Zealand but quickly we had to switch to Asia.  It is cheaper to manufacture there but the main argument for us was that basically there was no manufacturer in New Zealand that had the industrial capacity to make enough units. Workers in our factories are young but there is NO CHILD LABOR (I know because I go there every month or so). Like at home, parents send their kids to school to get good grades and get ahead in life. Anyway wherever you go, you get the quality you pay for. And we don't compromise on that. Our factory in China is ISO9001 and has more than 20 years experience in similar products. We get better quality than in New Zealand...because there you can do things that would be prohibitively expensive to do at home or that people don't know how to do any more. We are always looking at suppliers that are closer to our markets in the US and Europe to reduce carbon footprint; if you think you can help, don't hesitate to contact us!

Q: Do you have some examples of games?

A: There is virtually no limit to our kids imagination. So these activities are in no way trying to limit their creativity but more to foster some new ones! Kids can play with one EzyRoller and compete together or make matches if they have more than one.

We have split our games between activities you need  with one EzyRoller and the ones that require more than one EzyRoller.

Examples of Games with one EzyRoller:

The simplest and still super exciting: EzySlalom and Agility.

What you need:
A large flat area (tennis court, sports ground)
Some plots (sports cones, balls...) for the course
A chronometer to time your mates.

What to do:
1) Place the cones on the ground and set a start/finish line
2) Place yourself behind the start line
3) Slalom between the obstacles without touching them
4) the winner is the one that is fastest at crossing the line without touching the obstacles. Depending on the difficulty of the course you can incur penalties for touching the obstacles

How to improve: Find the best trajectory first before focusing on speed.

Variants:
You can have a team against another one, trying to make a relay and see who is fastest
When you touch, you go around the obstacle. You can go around the block as fast as possible and time yourself!

Example of Games with multiple EzyRollers:

EzyHockey game.

What you need:
A large flat area (tennis court, sports ground...)
2 teams of 3 kids at least.More if you have a big court.
Some goal posts.
A ball.

What to do:
1) Make 2 even teams
2) Like at hockey or soccer, you can pass the ball directly
3) Score in the post

How to improve:
Try to have a defense and attack team with more a specialized striker.

Variants:
If you have a small hockey set then use a smaller ball. You can throw the ball backwards. Use American football rules with a quarterback!

Q: Is there a warranty?

A: Yes. There is a 2 year warranty on the frame from date of purchase. This doesn't cover the elements that can wear and tear (wheels, grips...) and doesn't cover EzyRollers going under cars! Your EzyRoller is not designed to be used on slopes, but on flat surfaces. Using the brake on slopes will very quickly wear out the wheels that is not covered by our warranty.

Q: Do you carry spare parts?

A: Yes. We sell all the parts to make an EzyRoller if you were to lose anything. You can find them here. If there's anything you can't find please email info@ezyroller.com